Gladly, here is the translation of your FAQ into German:
FAQ (Frequently Asked Questions)
HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We respond to messages and emails in the order we receive them and try to respond as quickly as possible. In most cases, we will respond within 24 hours of receiving your message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER THE ORDER HAS BEEN PLACED?
Once an order has been placed, our warehouse staff can pack and ship your order within 24 hours , so it is not always possible to process address change requests. If you notice an error, please send us an email as soon as possible. Please email us with your name and order number so we can try to make the correction(s) to your package before shipping. There's no guarantee we'll be able to do this, especially once it leaves our warehouse, but we'll do everything we can!
HOW LONG IS THE PROCESSING TIME?
Order processing times range from 1 to 3 business days from the day you place your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally busy, processing times may take up to 3 business days from the day you place your order.
GENERAL SHIPPING INFORMATION:
Our warehouse processes and ships all orders Monday through Friday (excluding major holidays). After placing your order, your package should ship within 1 to 2 business days , and you will receive an email with the tracking number shortly thereafter. E-Packet is our primary shipping provider for US customers and for customers in countries/regions such as Canada, Europe, the UK, Australia, New Zealand, and so on. Depending on your location, packages will be delivered within 5 to 25 days from the shipment date.
WILL MY ORDER BE DELIVERED IN ONE PACKAGE?
Depending on the size of your order, you may receive separate packages , which may arrive 1 to 2 business days apart .
ITEM OUT OF STOCK/BACKORDERED:
If any of your items are out of stock, we'll send you an email to let you know when we expect them to ship. If the items aren't expected to be back in stock within two weeks , we'll automatically refund the amount for those items.
ADDRESS CHANGES:
Our warehouse staff are extremely fast, so please email us as soon as possible with your name and order number if you notice an error so we can try to intercept your package before it leaves our warehouse. There's no guarantee we'll be able to change the address, especially once it's left our warehouse, but we'll do everything we can!
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally to almost all countries . You will receive your shipment 5 to 25 days after your order is shipped. All orders ship within one or two days .
I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
We're sorry your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
Simply go to the "Track Your Order" link on the home page or in the main menu and enter your tracking number to see where your package is. If you need further assistance, we're always happy to help.
WHY IS MY TRACKING NUMBER NOT WORKING?
Tracking numbers often only work for domestic orders , as foreign postal systems don't update the package location in our shipping providers' systems. International shipping typically takes between 2 and 4 weeks , so you can expect it to take approximately that long to receive your package from the time it's shipped. If your order is domestic and the tracking number isn't working, please let us know so we can ensure your items have been shipped properly.
The tracking shows "delivered," but I haven't received my order?
Any domestic (US) delivery issues become the responsibility of the USPS once the package has been shipped from our warehouse or our suppliers. You can contact the USPS at (800) 275-8777 to locate your package at your local post office.
WHAT SHOULD I DO IF SOMETHING IS MISSING OR DAMAGED IN MY ORDER?
If any items are missing or damaged, please contact us immediately to resolve the issue. We have a money-back guarantee valid for 30 days from the delivery date of your order, so please make sure you contact us within this period. To reach us for support, please either use the "Contact Us" tab or email us at support@smartpfoti.com .
